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BEP 74: Giving and Receiving Verbal Instructions
Introduction The ability to understand verbal instructions is a necessary requirement in most workplaces across all industries. Giving verbal (...)
BEP 48: Sales - Pitching New Offers
Introduction When you call a customer on the telephone to makes a sales pitch, you are essentially cold calling, and the customer is not likely (...)
BEP 62: Handling Serious Disagreement
Internal disputes may arise in your workplace when two people are hostile toward each other’s opinions, or if they cannot work out a (...)
BEP 65: Discussing Someone's Performance
Discussing someone’s performance refers to analysing their strengths and weaknesses. Managers often have to discuss the performance of (...)
BEP 86: Telephone Communication Problems Part 2: An Unclear Message
Introduction We’ve become creatures of telephone habits. Having made and received thousands of telephone calls in our lifetimes, it is (...)
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