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BEP 45: Business Meetings - Making Plans
In planning a business event such as a conference, the type of language that we use commonly includes verbs which refer to the future. In this (...)
BEP 33: Dealing with Hostile Situations at Work
Introduction Conflicts between people are always going to happen. This is true for family relations as well as for workplace relations. (...)
BEP 25: Communicating Action
When a company moves to a new site it is known as ‘relocation’. This is a big decision, involving everyone connected with the company (...)
BEP26: Dealing with Angry Customers
We all deal with angry customers, and it's enough to drive people crazy. Angry and difficult customers are a major cause of workplace stress, and (...)
BEP 77: Strategy for Customer Service
Introduction Rule 1: The customer is always right. Rule 2: If the customer is wrong, rule 1 applies. It is said that for every person who (...)
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