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P O D C A S T :  Workplace English Training E-Platform

Workplace English Podcast delivers free bi-monthly MP3 podcast lessons for intermediate and advanced business English learners. Each podcast (...)
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Category  LEARNING
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EPISODES

BEP26: Dealing with Angry Customers

We all deal with angry customers, and it's enough to drive people crazy. Angry and difficult customers are a major cause of workplace stress, and (...)

  • Category: LEARNING
  • play episode http://www.workplace-english-training.com/podaudio/BEP26_angry_podcast.mp3

BEP 77: Strategy for Customer Service

Introduction Rule 1: The customer is always right. Rule 2: If the customer is wrong, rule 1 applies. It is said that for every person who (...)

  • Category: LEARNING
  • play episode http://www.workplace-english-training.com/podaudio/BEP77_customers_podcast.mp3

BEP 93: Ending a Conversation Politely

Introduction You might think that ending a conversation is as simple as saying “Goodbye,” but it’s a little more complex than that. (...)

  • Category: LEARNING
  • play episode http://www.workplace-english-training.com/podaudio/BEP93_ending_podcast.mp3

BEP 13 - Expressing Likes, Dislikes and Preferences

Introduction In this month's business speaking skills topic we’re going to be looking a various ways of expressing likes, dislikes and (...)

  • Category: LEARNING
  • play episode http://www.workplace-english-training.com/podaudio/BEP13_likes_preferences_podcast.mp3

BEP 57: Showing a Visitor Around

Introduction Showing a visitor around gives you a good chance to make a positive impression on your client. By welcoming a visitor warmly and (...)

  • Category: LEARNING
  • play episode http://www.workplace-english-training.com/podaudio/BEP57_visitor_podcast.mp3


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