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BEP26: Dealing with Angry Customers
We all deal with angry customers, and it's enough to drive people crazy. Angry and difficult customers are a major cause of workplace stress, and (...)
BEP 77: Strategy for Customer Service
Introduction Rule 1: The customer is always right. Rule 2: If the customer is wrong, rule 1 applies. It is said that for every person who (...)
BEP 93: Ending a Conversation Politely
Introduction You might think that ending a conversation is as simple as saying “Goodbye,” but it’s a little more complex than that. (...)
BEP 13 - Expressing Likes, Dislikes and Preferences
Introduction In this month's business speaking skills topic we’re going to be looking a various ways of expressing likes, dislikes and (...)
BEP 57: Showing a Visitor Around
Introduction Showing a visitor around gives you a good chance to make a positive impression on your client. By welcoming a visitor warmly and (...)
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