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BEP 64: Dealing with Persistent Callers
Persistent callers are people who keep calling until they can speak to a certain person. It may be your job to answer the phone and speak several (...)
BEP 84: Business Small Talk - Discussing Routine and Recent Past
Introduction Small talk is important because it helps to break the ice. Learn to engage in small talk at job interviews, sales meetings, or (...)
BEP32: Small Talk Before a Business Meeting
“Results depend on relationships. That’s what Don Petersen says. He is the ex-CEO of America’s Ford Motor Company. You will find that (...)
BEP 82: Small Talk - Discussing a Colleague
Introduction Small talk is essential in business. Whether you’re speaking to a colleague, a client or a customer, a little social chat (...)
BEP 74: Giving and Receiving Verbal Instructions
Introduction The ability to understand verbal instructions is a necessary requirement in most workplaces across all industries. Giving verbal (...)
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